Welcome! Find quick answers below. Can't find what you're looking for? Email us at theriptemplates@gmail.com 💛
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📦 ABOUT OUR TEMPLATES
Q: Do I need Canva Pro to use these templates?
A: No! Most templates work with a FREE Canva account. Some graphics may require Canva Pro, but free users can easily replace them with their own photos or use Canva's free 30-day trial.
Q: Can I customize the name, photo, dates, and text?
A: Absolutely! Every template is fully editable — change names, dates, photos, colors, fonts, and wording to perfectly honor your loved one.
Q: What size are the templates?
A: Our templates are designed to standard print sizes (typically 8.5" x 11"). Each product listing specifies the exact dimensions.
Q: Can I use these templates on my phone or tablet?
A: Yes! Canva works on mobile. However, for the best editing experience, we recommend a desktop or laptop.
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💾 DOWNLOADING YOUR ORDER
Q: How do I receive my digital download?
A: Immediately after purchase, you'll receive an email with your download link. You can also access it from your order confirmation page.
Q: I didn't receive my download link — what do I do?
A: Check your spam/junk folder first. If it's not there, email us at theriptemplates@gmail.com and we'll resend it right away.
Q: Can I re-download my files if I lose them?
A: Yes! Your download link stays active. Contact us anytime and we'll help you retrieve your files.
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🖨️ PRINTING YOUR TEMPLATE
Q: Can I print these at home?
A: Yes! Our templates are print-ready. For best results, use a high-quality printer with cardstock or premium paper.
Q: Can I take these to FedEx, Staples, or Office Depot?
A: Absolutely! Our files are high-resolution and print-ready, perfect for professional print shops.
Q: What's the best paper for funeral programs?
A: We recommend 80lb–100lb cardstock. Glossy or matte finish both work beautifully.
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🎨 EDITING & CANVA
Q: Do I need design experience?
A: Not at all! Canva is beginner-friendly. If you can type and drag photos, you can customize our templates.
Q: Is Canva free?
A: Yes! Canva has a free plan that works with most of our templates. Create a free account at canva.com.
Q: Can I change the colors and fonts?
A: Yes! Everything is fully editable — colors, fonts, layout, and images.
Q: Can I add my own photos?
A: Absolutely! Simply click on any image placeholder in Canva and upload your own photo.
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💰 PRICING, BUNDLES & REFUNDS
Q: Do you offer bundle discounts?
A: Yes! Check our collections for bundle deals. Buying multiple templates saves you money.
Q: Why are digital products non-refundable?
A: Because digital files are delivered instantly and cannot be returned, all sales are final. However, if you experience a technical issue within 7 days, contact us and we'll make it right.
Q: I made a mistake with my order — can you help?
A: Contact us at theriptemplates@gmail.com within 7 days and we'll do our best to assist you.
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⚖️ USAGE RIGHTS
Q: Can I resell these templates?
A: No. Templates are for personal use only (up to 2 people). Reselling or uploading to POD platforms (Redbubble, Etsy, Merch by Amazon, etc.) is strictly prohibited.
Q: Can I use these for my funeral home or event planning business?
A: Our standard license covers personal use. For commercial use, contact us at theriptemplates@gmail.com for a commercial license.
Q: Can I share with family members helping with the funeral?
A: Yes — up to 2 people can use the template for the same memorial event.
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🕊️ ABOUT FUNERAL PROGRAMS
Q: What should be included in a funeral program?
A: A typical funeral program includes: the deceased's full name and photo, birth and death dates, order of service, obituary, poem or scripture, and acknowledgements.
Q: What's the difference between a funeral program and a memorial booklet?
A: A funeral program is typically a single folded sheet used during the service. A memorial booklet is a multi-page document with more detailed life history, photos, and tributes.
Q: How do I write an obituary for a funeral program?
A: Include the person's full name, age, date of passing, surviving family members, life highlights, and service details. Keep it warm, personal, and between 150–300 words.
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Still have questions? We're here for you. 🕊️
📩 Email: theriptemplates@gmail.com
💬 Chat: Use the chat button on our store